The Hospital Clínic de Barcelona has launched the Estim Track
program, which informs family members in real time about the situation of the
surgical patient and at the same time improves the daily management of the
Surgical Area. With this program, a pioneer in Spain, the Clinic improves the
quality of care for users, reducing the anxiety of family members during
waiting times and increasing efficiency throughout the entire surgical process.
Thanks to medical product development technology.
Health Products Development
The system is innovative for its design, based on the use of
machine learning techniques ("machine learning") and the use of
historical data, which allow to predict the duration of each type of
intervention. It also implies an evolution in the work model, since it is
oriented towards the use of information and communication technologies (ICT) by
the entire chain of personnel involved in the process.
How does it work?
During the reception of the patient by the nurse, at the
beginning of the surgical process, the family members receive a sheet with the
tracking number that Estim Track assigns to the patient (maintaining the
anonymity of the data at all times) and receive an explanation about the
information that will appear on the screens located in the waiting area.
The screens, of clear and simple design, show animated icons
to illustrate the different phases of the process, the duration of each phase
and the door number where the surgeon will inform the relatives. "The fact
of having this information," says Dr. Jaume Balust, Section Chief of
Anesthesiology at the Clinic and one of the creators of the program:
"significantly reduces the anxiety of family members, knowing at all times
what process phase meets the patient.”
At the same time, internally, Estim Track advances a
predicted estimate of the duration of each of the surgical interventions. From
the program's touch tablets installed in the 14 operating rooms and in the
Post-Anesthesia Recovery Unit (URPA), tasks for auxiliary personnel
(stretchers, cleaning) can be created and data can also be sent in Real time
that will be shown to family members on the information screens. The program
improves the efficiency in the management of the flow of surgical patients: it
allows to mark delays or reductions in the duration of the interventions, to
verify the status of the PACU occupation, to warn about the insufficient or
excessive use of the operating rooms, etc. “Declares Dr. Lina Manasanch,
Manager of the Surgical Area.
The origin
The Estim Track
program is the result of the collaboration between the Hospital Clinic and the
Catalan start-up Estim Track, created by doctors and hospital engineers trained
at the Polytechnic University of Catalonia (UPC). It was born within the
framework of the process management improvement project in the Surgical Area
that follows the Lean model and has been successfully implemented thanks to the
close collaboration of the Surgical Area with the Information Systems
Department and with Infrastructure Management.
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